Refund policy

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Refund & Cancellation Policy

Refund Policy

At Elegance Home Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a refund under the following conditions:

• Refund requests must be made within 7 days of receiving your order.
• Items must be unused, unopened, and in their original packaging.
• Products that are damaged due to misuse or normal wear and tear are not eligible for refunds.
• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–14 business days.

Cancellation Policy

• Orders may be canceled within 24 hours of placement, provided they have not yet been processed or shipped.
• Once an order has been shipped, it cannot be canceled.
• To request a cancellation, please contact our customer support team as soon as possible.

• Damaged or Incorrect Items

  If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund where applicable.

  Contact Us

  For refund or cancellation requests, please contact our customer support team with your order number and details of your request.

  Thank you for shopping with Elegance Home Store. We appreciate your trust and support.